Troubleshooting
"Why is X happening" - login issues, video playback, hardware/internet, expired invites
Articles
- How do I grant Ovida access to my camera and microphone?
- What do the offline and back-online banners mean?
- Why won't my meeting video play?
- Why does it say “You have this skill active already”?
- Why didn't my invited team member receive their invitation email?
- How do I troubleshoot credit issues on the Mentor plan?
- Why can't I join a meeting on Safari?
- Why am I not receiving emails from Ovida?
- What if my Ovida invite link has expired or I can't find it?
- How do I zoom in or out on the Ovida tab?
- How do my internet and hardware affect call quality?